Customizing Message Templates

You can easily add your own logo and header to every built in message template, including event confirmations and donation receipts.

  • Click Administer -> Communications -> Site Tokens
  • Edit the {site.message_header} token

The "Value (HTML)" field must be valid HTML code. Please contact support if you would like help writing that code.

Whatever you enter in these fields will be automatically inserted into every message sent, so it's a great place to add your logo and organization name.

Can't I edit the template itself? I want to make more changes!

Yes, but... You can edit these message templates via Mailings -> Message Templates -> System Workflow Messages but we strongly discourage this practice for a number of reasons:

  • There is programming code in the template. If you accidentally alter the programming code, people will get an error message when the make a contribution or register for an event
  • During our twice a year upgrades, these templates often require changes to be compatible with the new version of the software. That requires a very difficult process of re-applying whatever changes you made. If you fail to do this, the message delivery may either fail or not display properly.
Category: 
Learning Powerbase